About Me – My Journey

Bridging the Gap Between Claims & Client Success"

My journey into insurance began in July 2024, when I stepped into claims management for AMI and State Insurance, helping clients navigate the often stressful process of Home, Contents, and Motor Vehicle claims. Before that, I spent years as an entrepreneur in the hospitality industry, where I learned the power of understanding people, problem-solving under pressure, and delivering exceptional service. What drives me is my passion for helping people feel supported and informed, whether it’s a restaurant guest or an insurance client. Now, as I transition into brokering, my goal is to make insurance simple, clear, and tailored to each client’s needs—just like great hospitality, it’s all about trust and care.

My Expertise

My experience in claims management and hospitality has shaped the way I approach insurance—always putting people first. In both industries, success comes from understanding clients' needs, solving problems quickly, and delivering exceptional service. Whether managing claims or running a hospitality business, I’ve learned how to stay calm under pressure, communicate clearly, and build trust—skills that directly translate into providing the best insurance solutions.

Experience

Claim management

AMI and State Insurance

July 2023 to Present

Worked closely with clients to assess needs and provide tailored insurance solutions.

Claims Consultant & Claims Manager (July 2023 – Present)

• Managed end-to-end claims across Home, Contents, and Motor Vehicle insurance.

• Delivered exceptional customer service, achieving a 9.4/10 customer rating.

• Developed strategic problem-solving solutions to improve claims efficiency.

• Collaborated with vendors and stakeholders to optimize claim resolutions.

Entrepreneur & Business Owner

Coffee Suppliers

Feb 2020 - Nov 2020

• Built strong business relationships and achieved sales targets in the coffee industry.

• Leveraged negotiation and communication skills to drive revenue growth.

B2B Sales Representative

(2004 – 2020)

• Successfully operated multiple businesses in the hospitality sector, from fine dining to food trucks.

• Led teams, managed operations, and optimized service delivery.

• Developed strong client and supplier relationships, a skill now applied to my insurance career.

My Interest

Blockchain Enthusiast

I am part of a blockchain community and occasionally speak at events

Public Speaking

I am a member of Toastmasters and passionate about public speaking

I am always seeking new knowledge, participate at events that will take me to the next level of my career

Personal Development

Socials